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Return Refund & Cancellation Policy

We do not accept a return of any products/goods apart from Manufacturing Defect. Any Loss or Damage occured during transportation of product is not liable by www.alfioraldo.com. Kindly read the Shipping & Delivery Policy for more information. If there is any defect you need to inform us by sending an email or by calling us within 48 hours of receiving the product. We believe in complete customer satisfaction, and any product which you have received in a damaged condition due to manufacturing defect can be replaced. Refund requests will be carefully considered by our customer service team. To further expedite your return/cancellation/refund process you can contact us by calling us +6 011 2321 0188 or by emailing us at [email protected]lfioraldo.store

Return Policy

Placing a return request
Customer has to reach out to our support team for a return request by sending us the details about the damage/defect in the product over email to [email protected] which must contain Transaction details of the purchase order from our website www.alfioraldo.com and Images of the damaged/defected product alongwith the detailed description. Customer Support team will reachout to you once we receive your request.

 

How long will the return process take?
Once your return request has been accepted by the Customer Support Team, we will inform the customer about the same and the customer needs to ship the product back to Alfio Raldo within 48 hrs after return request is approved by the Customer Support team.  Once the item is received in our warehouse, it undergoes a Product Inspection which takes about 7 days. Typically the refunds are initiated after 7 days after product inspection. The receipt of the refund would depend on the mode of payment chosen by you.

How do I return a product?
Customer needs to return the product within 48 hours of return request approval by the Customer Support team. The packaging should also be in the original condition in the original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund.  Alfio Raldo will also not be responsible if your shipment is lost during the return transit. Additional RM 5, as your shipping fee, will be credited to your Alfio Raldo Credit Balance.

Where do I return the product?
If for any other exceptional reason a return request is accepted you will have to send the product to :-
Ixora Corporation
Returns Department 
Address:16, Jalan SC1, Kawasan Industri Sungai Chuam, Kajang, Selangor, 43000
Alfio Raldo Contact Number:  +6 011 2321 0188

Please also inform [email protected]

Refund Policy

Typically the refunds are initiated after 7 days of Product Inspection. The receipt of the refund would depend on the mode of payment chosen by you. For Debit Card and Credit Card transfers the time taken for refund depends finally on the bank. Though we would love to expedite the same, our hands are tied. Also, you can assume additional delays for nationalized banks. The expected timeline of refunds takes 14-21 days.

Cancellation Policy

You can also get in touch with our Customer Care team with your order number to raise a cancellation request. Cancellation duration takes typically two days after confirming cancellation by calling  +6 011 2321 0188 or by emailing us at [email protected]alfioraldo.com. If your order has been dispatched but yet to be delivered, please do not accept delivery and contact Customer Care to inform them of the same. All customers will be charged a cancellation fee of RM 20 for cancelling their order. Rm 20 will be deducted from the paid amount and the remaining amount will be refunded back to the customer based on refund policy.

Replacement Policy

If a Customer wants to replace the order with another/same product, he/she has to reach out to our Customer Service team via sending us email on [email protected] If a customer wishes to replace a product with the same product with different size/color, he/she can follow the above instruction mentioned above. Once the product is received it undergoes a Product Inspection which takes about 7 days.If the product has been used or damaged by the customer, there will not be any Replacement of the product.  Alfio Raldo will also not be responsible if your shipment is lost during the return transit. 
Note : Shipping charges will be beared by the customer for the Replacement Policy. No shipping charges will be refunded in the case of Replacement of any product, to the customer.